Privacy Policy

Last Updated: February 2, 2026

LundyT ("Platform", "we") is operated by Thai Pure Feed Co., Ltd. as a Marketplace Platform for laundry and fabric care services, connecting Customers, Service Providers (Shops), and Delivery Service Providers (Drivers / Agents).

This Privacy Policy explains how we collect, use, disclose, and protect personal data of all user types in accordance with Thailand's Personal Data Protection Act (PDPA).

1. Scope of Policy

This policy applies to:

• Customers using services through the Platform
• Service providers such as laundromats, self-service laundromats, dry cleaners, ironing services, or other fabric care services
• Delivery service providers (Drivers / Agents)
• All users accessing or using LundyT's system

2. Personal Data We Collect

2.1 General Information (All Users)

• Full name
• Phone number
• User account information
• Contact and communication information within the Platform

2.2 Role-Specific Information

(1) Customers

• Pickup and delivery addresses
• Service order details
• Service usage history and payment information

(2) Drivers / Agents

• Vehicle information (if applicable)
• Job acceptance and delivery history
• Location data during service (only when necessary)

(3) Service Providers (Shops)

• Shop name / Business type
• Shop location
• Service details and service history
• Business information related to Platform usage

2.3 Technical and Usage Data

• IP Address
• Device ID
• Device type and operating system
• Date, time, and usage behavior
• Usage logs for system security

3. Purpose of Data Use

We use personal data for the following purposes:

• Providing services and processing orders
• Coordinating between different user parties
• Payment processing, receipts, and accounting
• Customer support and problem resolution
• Improving Platform quality and security
• Complying with applicable laws and regulations

4. Legal Basis for Data Processing (PDPA)

We process your data under the following legal bases:

• Contract performance between you and the Platform
• Legitimate interests of the Platform
• Legal compliance
• Consent (for marketing or promotions)

5. Data Disclosure and Sharing

5.1 Role-Based Disclosure

Data may be disclosed only as necessary to:

• Customers ↔ Shops ↔ Drivers / Agents
• System service providers such as payment systems, cloud systems, or notification systems

5.2 Key Principles

• Disclose only data necessary for service provision
• No selling of personal data to third parties
• All parties must comply with data protection measures

6. International Data Transfers

In some cases, data may be stored or processed on systems located outside Thailand. We will ensure compliance with data protection standards required by law.

7. Data Retention Period

We retain data:

• Throughout the period you have a user account
• For the period required by law (e.g., accounting/tax data)
• Or until the purpose of data use ends

After these periods, data will be deleted or anonymized.

8. Data Subject Rights

Users have the following legal rights:

• Request access and copies of data
• Request data correction
• Request data deletion or destruction
• Withdraw consent
• Object to or request limitation of processing
• Request data portability

Contact: support@lundyt.com

9. Security Measures

We use appropriate technical, organizational, and administrative measures to protect personal data. However, 100% security cannot be guaranteed.

10. Minors' Data

The Platform does not intend to collect data from persons under 18 years of age. If such data is unintentionally collected, please contact us to have it deleted.

11. Policy Changes

We may update this policy periodically and will notify you through the Platform or appropriate channels.

12. Data Controller

Thai Pure Feed Co., Ltd.
As the Data Controller

📧 Contact: support@lundyt.com